Returns & Exchanges

General Returns & Exchanges
If, for any reason, a customer is not entirely satisfied with any goods purchased from Wezandla, the goods may be returned for a full refund provided they are in the same condition in which they were received and are returned in this state within 2 weeks of date of delivery. Any transportation and postage costs associated with returns and/or exchanges shall remain the customer’s sole responsibility. All goods returned in terms hereof must be delivered to the following address:

WEZANDLA AFRICAN TRADERS CC
37 Parliament Street
Central
Port Elizabeth
6001
South Africa

Damaged Or Defective Goods

Should a customer receive any damaged or defective goods, notification in writing thereof must be received by Wezandla within 7 days of date of delivery. The notice must be accompanied by photographs reflecting the damage or defect complained of. Once the matter has been assessed, Wezandla undertakes to inform the customer of its determination within 48 hours. This may include, inter alia, an undertaking to send replacement goods to the customer at no additional cost or to refund the customer accordingly. All communications in this regard must be effected by way of email to the following address: online@wezandla.co.za